Terms and conditions

Last updated: Saturday 24th August 2019

By enrolling your child at Stage Academy, you accept these terms and conditions – which comprise the terms on this page, our privacy policy, our cookies policy and any other policy or procedure which we may make you aware of from time to time (“terms“) and sign your agreement to them as an on-going agreement between you and Stage Academy (“agreement“).

This agreement is made between the parent or guardian (“parent“, “you” or “your“) of each enrolled student (“student“) by a parent and Stage Academy Limited (“Stage Academy“, “we“, “our” or “us“), a limited company registered in the United Kingdom with registration number 11995487 and registered offices at 20-22 Wenlock Road, London, England, N1 7GU, trading as Stage Academy, Stage Academy Jrs, Stage Parties, Stage Education, Stage Agency and Stage Creative – together (the “parties“) – and is valid at all times whilst the student is enrolled on any Stage Academy activity and until such time written notice is given in accordance with these terms.

Introduction

Before your child enrols in Stage Academy, it’s important that the parties all agree and understand how our relationship will work, so we’ve written some terms and conditions to help explain how we operate, and how we’ll work with you.

We can change these terms at any time. When we do, we’ll let you know by either writing to you, emailing you or updating this webpage. For the avoidance of doubt, updating this webpage, without either writing to you or emailing you, will be considered adequate notice of any change to the terms.

If you disagree with any changes to the terms, your sole remedy will be to cancel your subscription to Stage Academy, providing the customary notice period (unless the terms change in a way that is detrimental to you, in which case you may have limited rights to cancel without providing the customary notice period – we will inform you if this is the case).

Continuing to attend classes after a change to the terms, or continuing to interact with any of our services after a change to the terms, will indicate acceptance of the new terms.

These terms supersede and extinguish all previous agreements between the parties (whether written or oral) and shall govern the contractual relationship between us going forwards. Any promises, guarantees or offers made by a member of the Stage Academy team, or any of our affiliates, agents or franchisees, which are not confirmed in writing in this agreement or any attached schedule, do not form part of our contract and are not binding on either of the parties.

Just so you know:

  • course refers to a course of classes offering tuition in dance, drama and singing which will be delivered during the termCourse classes will take place once per week for a certain number of hours, as detailed at the time of booking.
  • workshop refers to a course of classes delivered outside of the term, or during the term but outside of the usual schedule of the course.
  • party refers to a one-time performing arts class delivered at a location of the parents choosing, for both the student and friends and family members of the student.
  • The principal refers to the principal of a particular Stage Academy school.
  • Term refers to one normal academic term of Stage Academy schools during which the courses are run.
  • Term dates refer to the dates for the relevant term and, for the avoidance of doubt, have no bearing or resemblance to the local authority term dates in the area where the school is run

We’ve tried to make these terms as easy to read and understand as possible, but if you’ve any questions after reading them, you can contact us or let your Stage Academy principal know. We’ll be happy to help.

Enrolling a new student in a Stage Academy activity

To apply for a place for a new student on a Stage Academy activity, the parent must indicate their agreement to the terms and submit an application form online.

Each students place is allocated on a ‘first come, first served’ basis, and will not be confirmed until the first monthly membership payment (“subscription payment“) is successfully received, or in the case of workshops and parties, until full payment for the cost of the workshop is successfully received.

For the avoidance of doubt, whilst from time-to-time the student may be offered a free trial session to try the course, the offering of a free trial session does not confirm or reserve a place for the student on the course.

The subscription payment for a particular course will be indicated on the application form, and in marketing materials for the course.

If Stage Academy is unable to accept the student due to capacity reasons, the student may at the parent’s discretion be placed on a waiting list. No payment will be due to be placed on the waiting list, and no subscription payment will be taken if a place is unavailable for the student (except in exceptional circumstances – such as where two parents apply at around the same time for the same place, in which case, the subscription payment of the second parent will be refunded expediently).

After the first subscription payment is made, you have a fourteen (14) calendar day cancellation period (‘cancellation period‘) to change your mind and cancel the students place on the Stage Academy activity without serving the notice period, however:

  • If the Stage Academy activity starts during the cancellation period, then whether the student attends the activity or not, the first subscription payment is non-refundable
  • If the Stage Academy activity is a workshop or party and is booked with less than 30 days notice, or the cancellation period coincides with this 30 days notice, then the payment is non-refundable

If you wish to cancel a holiday workshop the following will apply, subject to the relevant notice periods:

  • If you cancel a holiday workshop with 21 days notice or more you are entitled to a 50% refund and a 50% holiday workshop account credit which can be used towards a holiday workshop only.
  • If you cancel a holiday workshop with 7 days notice or more you are entitled to a 50% holiday workshop account credit which can be used towards a holiday workshop only. The remaining 50% will be forfeited.
  • If you cancel a holiday workshop with less than 7 days notice the cost will be forfeited.

For the avoidance of doubt, save for the cancellation period a Stage Academy workshop, party or course is non-refundable.

Subscription payments and cancellation terms

Each month, a subscription payment for the relevant course will be taken from the parents nominated payment method on the anniversary date of the parent signing up.

There are twelve subscription payments in a year, and they are taken regardless of whether term is in-session or out of session.

Each class within a course has a nominal value, which is calculated as:

The subscription payment less a 10% administration fee multiplied by 12 and then divided by the number of classes in three terms of the course (usually 39 classes)

For example, if the subscription payment is £70.00 per month, then annualised, the subscription payment is made up of:

  • A total fee of £840.00, which comprises:
    • A membership administration fee of £84.00
    • 38 class fees of £19.39
    • 1 class fee of £19.18

Class fees are always calculated by dividing the annualised subscription payment after the membership administration fee, and then rounding up to the nearest complete penny, and then the final class fee is calculated by taking the remaining funds from the annualised subscription payment after charging for the other classes using the method described above.

If you wish to cancel the students subscription to Stage Academy, you must notify us in writing one membership month in advance (the “notice period“) of the student leaving the course. For the avoidance of doubt, a membership month runs from the date you signed up each month.

So, for example, if you signed up on the 20th October 2018, and provided a notice period on the 5th March 2019, your notice period would end on the 19th April 2019. Your subscription payment remains owing throughout the notice period.

At the end of the notice period, we will calculate whether you are due any refund for unused classes in the following way:

  • First, we will calculate how much of your annualised subscription payment you have made
  • Then, we will deduct the administration charge for the full year, regardless of how long you have held your membership
  • Then, we will deduct the charges for each class from the course that the student had the opportunity to attend (whether they attended or not) whilst you held your membership

If after these deductions, your account has a positive balance, it will be refunded promptly. If after these deductions, your account has a negative balance, it will be charged accordingly.

If you fall behind on your subscription payments, the student will not be able to attend Stage Academy until you catch up, but you will still be liable to pay all subscription payments in full until you have served a notice period.

We can cancel your subscription for non-payment as soon as your subscription payments fall behind, and we are not required to inform you of this in advance, or give you any warnings. If we cancel your subscription for non-payment, we will calculate how much you owe including the notice period and send you a final invoice for payment.

If the course is full and operating a waiting list and we are able to fill the students place during the notice period, we may at our discretion give you the opportunity to receive a 50% reimbursement of the subscription payments during the notice period for any classes that we mutually agree your child will not attend.

No student will ever be allowed to attend Stage Academy whilst subscription payments are outstanding.

Courses

Stage Academy may, at its discretion, offer the second child of the same family attending a course at the same time, a sibling discount of up to twenty five percent (25%) on course fees. This discretionary sibling discount will only apply if Stage Academy is informed of the sibling relationship prior to the first subscription payment. Only one discount may apply against the course fee for an individual child at any one time, and if the first child leaves Stage Academy the discount for the second child will be removed immediately, at the start of the first child’s notice period.

Once enrolled on a course, the term dates for the next term will be made known to parents either in writing, by email, orally or on our website at the end of the current term.

If a course session falls on a bank holiday then a replacement class will be added onto the end of the current term time table or the subsequent term.

Students are automatically re-enrolled in their course for subsequent terms unless the membership is cancelled with the appropriate notice period, and you will remain liable for all subscription payments after your membership starts, even if the student does not attend Stage Academy.

Free trials

From time-to-time, we may offer you the opportunity to book a free trial of one of our courses. Free trials will be limited at all times to one trial per student. If a student has previously attended a free trial (at any time, of any Stage Academy class), they may not be permitted to attend another free trial.

Likewise, if a student is booked on a free trial and does not attend, Stage Academy may not offer to reschedule the free trial for another session.

You must attend the free trial personally with the student, and you must arrive 10 minutes before the scheduled start time of the class. You must be prepared to stay for the first 20 minutes of the class, to talk to our principal about the school and the Stage Academy membership options.

Stage Academy may cancel or refuse a free trial to any student, at any time and for any reason.

Health and injuries

Students participate at their own risk and are obliged to inform Stage Academy and its staff of any existing injuries or medical condition. All application forms must have any known medical conditions stated and any changes to such information must be notified to Stage Academy immediately in writing.

If you are unsure whether a student should participate in any activity please consult the student’s GP before enrolling the student on a Stage Academy activity.

Any medication left on the school premises must be clearly labelled and the student should, unless Stage Academy has agreed in writing otherwise, be able to administer it themselves.

If you have indicated that the student requires medication and they attend a class or workshop without the medication they will be denied entry. You will still have to pay for the class or workshop.

Students must wear suitable footwear and clothing at all times, including Stage Academy uniform for all courses and workshops.

If a student is unwell or has an accident requiring emergency treatment, the parent will be contacted via the emergency contact details provided on the application form.

Parents are solely responsible for keeping emergency contact details up to date.

Personal property

Students are expected to take care of their own belongings. Stage Academy can accept no liability for lost or damaged belongings, even if the damage was caused by another student or a Stage Academy employee, agent, affiliate or franchisee.

You acknowledge that the maximum aggregate liability of Stage Academy to a student or parent under these terms shall not exceed the Stage Academy activity fee to which a claim relates (which in the case of courses is for the avoidance of doubt the fee for one class as explained above).

The liability of Stage Academy and it’s employees, agents and franchisees is restricted to class time only and then only to gross negligence.

General

Stage Academy may, at its complete discretion, refuse a student entry to a Stage Academy activity or session of Stage Academy activity if it is felt that the students behaviour is unacceptable, or for any other reason. No refund will be provided and you will still be liable for the complete cost of the students activity.

Stage Academy reserves the right to make changes to the timetable and to the teaching staff from the advertised program in the event of illness or any other circumstances beyond our control.

When a session of Stage Academy activity has been cancelled by Stage Academy we will provide as much notice as possible by email, text message, phone, social media or by updating our website. You are responsible for checking for these updates.

It is occasionally necessary to change the time and/or venue of a Stage Academy activity, including operating the Stage Academy activity online due to national or local restrictions which prevent in person classes from going ahead. This will only be done if absolutely necessary and Stage Academy will make best endeavours to keep class times and locations as similar as possible.

In the event that a student is unable to attend a Stage Academy activity session due to sickness, holiday, weather conditions, the availability of transport, a decision by the parent or student not to attend or any other reason, the parent is still liable for the charges for the session in full.

All students who require collection after a session must be collected within 5 minutes of the session ending. Late collection of a student will be subject to a charge to the parent of £10 per part or elapsed 15 minutes. If a student is collected late on three or more occasions during the course of the membership, the membership may be cancelled by Stage Academy at its complete discretion, and the notice period will apply.

Stage Academy membership fees are reviewed annually on the 1st January. You agree that any increase to membership fees lower than the rate of RPI as calculated based on the November RPI of the previous year, or 15%, whichever is the higher, shall not for the purposes of our agreement constitute a detrimental change to the termsStage Academy shall advise of its revised membership fees by December 23rd of each year.

Stage Academy may also increase its membership fees in April, July, or October by no more than RPI for two months prior to the above listed months where RPI is higher than 5% to protect us from the impact of hyperinflation and allow us to run the classes sustainably.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in 30 days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: United Kingdom
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

The payment methods Pay in 30 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

These terms together with any welcome pack constitute the entire agreement between the parties which supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them wether written or oral, relating to its subject matter.

In the event that one or more of the words, phrases, sentences or provisions of this agreement are found to be unlawful or otherwise unenforceable, those words, phrases, sentences or provisions shall be considered severed from the remainder of the agreement.

If Stage Academy choses not to enforce one of the provisions of this agreement, this does not stop Stage Academy from enforcing the same provision in the future.

The agreement shall be governed by and construed in accordance with the laws of England and Wales and any dispute, proceedings or claim shall fall within the jurisdiction of the English courts.

Stage Academy Ltd. Registered office: 20-22 Wenlock Road, London, N1 7GU. Registered in England. Registered number: 11995487.

Privacy policy

This privacy policy applies between you, the User of this Website and Stage Academy Ltd, the owner and provider of this Website. Stage Academy Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://stageacademy.co.uk/classes-and-courses/information/terms.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Stage Academy Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Stage Academy Ltd, we  or us

  Stage Academy Ltd, a company incorporated in England and Wales with registered number 11995487 whose registered office is at 20-22 Wenlock Road,   London,  N1 7GU; 

User or you

any third party that accesses the Website and is not either (i) employed by Stage Academy Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Stage Academy Ltd and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.stageacademy.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. “including” is understood to mean “including without limitation”;
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Stage Academy Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  1. For purposes of the applicable Data Protection Laws, Stage Academy Ltd is the “data controller”. This means that Stage Academy Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
    1. name;
    2. date of birth;
    3. gender;
    4. contact Information such as email addresses and telephone numbers;
    5. demographic information such as postcode, preferences and interests;
    6. financial information such as credit / debit card numbers;
    7. IP address (automatically collected);
    8. web browser type and version (automatically collected);
    9. operating system (automatically collected);
    10. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
    11. details about your child;

in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
    1. data is given to us by you ; 
    2. data is received from other sources; and
    3. data is collected automatically.

Data that is given to us by you

  1. Stage Academy Ltd will collect your Data in a number of ways, for example:
    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. when you register with us and set up an account to receive our products/services;
    3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
    4. when you enter a competition or promotion through a social media channel;
    5. when you make payments to us, through this Website or otherwise;
    6. when you elect to receive marketing communications from us;
    7. when you use our services;
    8. databases;
    9. third party tools;
    10. our partners;

in each case, in accordance with this privacy policy.

Data that is received from third parties

  1. Stage Academy Ltd will receive Data about you from the following third parties:
    1. Google Analytics; 
    2. schools; 
    3. partner organisations.

Data that is received from publicly available third parties sources

  1. We will receive Data about you from the following publicly available third party sources:
    1. councils; 
    2. databases; 
    3. the internet.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;
    3. transmission by email of marketing materials that may be of interest to you;
    4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
    5. to enable us to provide the services;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  1. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
  1. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  1. We may use your Data to show you Stage Academy Ltd adverts and other content on other websites. If you do not want us to use your data to show you Stage Academy Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
    1. any of our group companies or affiliates – to enable us to provide the services;
    2. our employees, agents and/or professional advisors – to enable us to provide the services;
    3. third party service providers who provide services to us which require the processing of personal data – to enable us to provide the services;
    4. third party payment providers who process payments made over the Website – to enable us to take payment for the services;
    5. relevant authorities – to facilitate the running of the services in compliance with local laws;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
    3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  1. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
  1. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: contact@stageacademy.co.uk.
  1. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  1. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase – the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    5. Right to data portability – the right to request that we move, copy or transfer your Data.
    6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: contact@stageacademy.co.uk.
  1. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  1. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  1. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. 
  1. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
  1. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Stage Academy Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Stage Academy Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  1. We may also disclose Data to a prospective purchaser of our business or any part of it.
  1. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  1. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  1. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  1. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Stage Academy Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.   You may contact Stage Academy Ltd by email at contact@stageacademy.co.uk.

Attribution

  1. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

13 September 2019 

For Klarna Payments

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with
Klarna’s own privacy notice.

Effective date: Friday 13th September 2019

Please remember that your use of the Services is at all times subject to the terms and conditions and privacy policy, which incorporate this cookie policy. Any terms we use in this Cookie Policy without defining them have the definitions given to them in the terms and conditions and privacy policy, linked above.

Cookie policy

The services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, JavaScript, and local storage. Cookies are small files – usually consisting of letters and numbers – placed on your computer, tablet, phone, or similar device, when you use that device to visit a Site. We will refer to cookies and similar technologies simply as “cookies” for the remainder of this cookie policy. We use cookies to enable our servers to recognise your web browser and tell us how and when you visit and otherwise use the services through the internet, to analyse trends, and to learn about our user base.

We may combine non-personally identifiable information collected through cookies with other personal information that we have about you, for example, to tell us who you are or whether you have an account. We may also supplement the information we collect from you with information received from third parties in order to enhance our services, or to offer you information that we believe may be of interest to you. Where we use cookies to collect information that is personally identifiable, or that can become personally identifiable if we combine it with other information, the Stage Academy Privacy Policy will apply in addition to this cookie policy.

You can control and/or delete cookies as you wish – for details, see http://www.allaboutcookies.org/. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. We strongly recommend that you leave cookies active, because they enable you to take advantage of the most attractive features of the services.

Further information on Cookies can be found at http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm, https://ico.org.uk/for-the-public/online/cookies/, or http://www.allaboutcookies.org/.

Please reference the chart and general description below to learn more about the kinds of cookies we use and for what purpose.

What types of cookies do we use and for what purposes?

 

Cookie name Purpose Expiration time
Facebook Retargeting and advertising
fr Used by Facebook to deliver series of advertisement products such as real-time bidding from third-party advertisers 3 months
tr Pending Session
Google Analytics Performance and analysis
collect Sends data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session
ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
gat Used by Google Analytics to throttle request rate. Session
gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Session
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
stageacademy.co.uk Used to manage our website
uncodeAI.css Determines which device is used by the visitor – This allows the website to adjust to the optimal resolution for that specific device. Session
uncodeAI.images Determines which device is used by the visitor – This allows the website to adjust to the optimal resolution for that specific device. Session
uncodeAI.screen Determines which device is used by the visitor – This allows the website to adjust to the optimal resolution for that specific device. Session
Zendesk Customer service and experience management
__cfduid Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
__cfruid This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of web site content and serving DNS connection for website operators. Session
__zlcstore This cookie is necessary for the chat-box function on the website to function. Persistent
ZD-suid Unique id that identifies the user’s session. Persistent
ZD-store Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent
AWSALB Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimise user experience. 6 days
ZD-buid Unique id that identifies the user on recurring visits. Persistent
ZD-currentTime Registers the date and time for the user’s latest visit to the website. Session
__zlcmid Preserves users states across page requests. 1 year

Essential cookies

These are cookies that are required to provide you with features or services that you have requested. For example, cookies that enable you to log into secure areas of our site or use a shopping cart. Disabling these cookies will encumber the services’ performance and may make certain features and services unavailable.

Functionality cookies

These cookies are used to recognise you when you return to our services. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Performance or analytical cookies

Performance or analytical cookies allow us to understand how visitors use our website and service such as by collecting information about the number of visitors to the website, what pages visitors view on our website and how long visitors are viewing pages on the website. Performance or analytical cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the service’s content for those who engage with our advertising.

Retargeting or advertising cookies

Retargeting or advertising cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

Third party cookies

These are cookies placed by a third party on your device and may provide information to those third parties about browsing habits (including your visits to our Services, the pages you have visited and the links and advertisements you have clicked) that may help identify if certain services that such third parties provide are being used, identify your interests, retarget you and serve advertisements that are relevant to you. We do not have control or access to such Cookies. If you look at one page on our Services, an advertisement may be delivered to you on our Services or on other sites, for products referenced on that page or for similar products and services. We do not engage in retargeted advertising for children users of our Services. Opt-out options are also available on the websites of the Network Advertising Initiative (NAI), the Digital Advertising Alliance (DAA) and the European Digital Advertising Alliance (eDAA).

Session cookies and persistent cookies

The types of cookies described above may be “session cookies” which are temporary cookies that are only stored on your device while you are visiting our site or “persistent cookies” which are cookies that are stored on your device for a period of time after you leave our site. The length of time a persistent cookie stays on your device varies from cookie to cookie. We use persistent cookies to store your preferences so that they are available for the next visit, and to keep a more accurate account of how often you visit our services, how often you return, how your use of the services may vary over time, and measure the effectiveness of advertising efforts. Through these cookies, we may collect information about your online activity after you leave our services. Just like any other usage information we collect, this information allows us to improve the services and customise your online experience. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioural advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the services and after you leave the services.

What is the Google Analytics cookie and how is it used?

Our services use Google Analytics, a web analysis service provided by Google Inc. (“Google”) which is based on cookie technology. The information generated by the cookie is usually sent to a Google server in the USA, where it is stored. On behalf of Stage Academy, Google will use the generated information to evaluate your use of the website, to compile reports on website activities, and to provide the website operator with additional services connected with website and Internet use. The IP address transmitted by your browser in connection with Google Analytics is not collated with other data by Google. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Cookie settings

You can decide whether or not to accept Cookies. One way you can do this is through your internet browser’s settings. To find our more information about Cookies, including information about how to manage and delete Cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu.

If you have any questions about our cookie policy, please don’t hesitate to contact us on contact@stageacademy.co.uk.